1. Controller
"Saksbehandlingshjelp", Company registration no. 913 221 524, Blindernveien 31, 0371 Oslo, Norway is the Data Controller responsible for determining why and how personal data is processed. We are obligated to ensure compliance with current pan-European (EU/EEA) privacy regulations, and to ensure that data subject’s rights are met. For Privacy Related Issues, please feel free to contact post@saksbehandlingshjelp.no


2. Types of Data Collected
We only collect the minimum data required for the service. This includes email addresses, user-agent strings, IP addresses etc. The data is collected directly from the users (not third parties). If you write to us, we also collect any personal data you provide in your email, except for sensitive data. Please remember not to share sensitive data via email.

3. Purpose and Legal Basis for Processing
We will process your personal data for the following purposes and legal bases:

a. Replying to your questions or comments or steps prior, during and after using or buying our services: We will process your personal data based on legitimate interest. This means that we have a valid and legitimate reason to respond to your inquiries and ensure that any steps leading up to, during, or buying our services are properly handled.

b. Sending newsletters about our existing and upcoming services: Processing of personal data is based on your consent. By providing your consent, you are allowing us to send you newsletters about our services and keep you updated on our latest offerings.

c. Other marketing purposes: We will also process your personal data based on legitimate interest for other marketing purposes. This includes using your information to inform you about our products and services that may be of interest to you, based on your previous interactions with us.

You may withdraw your consent at any time by either choosing the unsubscribe link in the newsletter emails or by contacting us at post@saksbehandlingshjelp.no.

4. Use of Data Processors
We use third-party service providers as data processors to run our services. They agree to ensure your rights under GDPR and do not transfer your data.

5. Transfer of Data outside of the EU/EEA
If we need to transfer your personal data outside of the EU/EEA, we will ensure all necessary legal and technical safeguards are in place. Technical safeguards include encrypting your data during transfer and ensuring secure access controls, while legally, using measures such as Standard Contractual Clauses (SCCs), to provide an adequate level of data protection as required by GDPR.

6. Security of Data
We implement appropriate technical and organizational measures to ensure a high level of security to protect your personal data. This includes the use of encryption for data in transit and at rest, the enforcement of strong password policies, and access controls to ensure that only authorized personnel have access to personal information on a need-to-know basis.

7. Retention of Data
We retain your personal data for as long as necessary for providing our services, or as required by law.

8. Your Rights
As a data subject, you have the right to make a subject access request, rectify or erase your data, restrict its processing, request data portability, or object to the processing.

To exercise your rights, contact us at post@saksbehandlingshjelp.no. Please specify your name, your email address, and the nature of your request.

If you're unsatisfied with our data processing, you can file a complaint with the Norwegian Data Protection Authority at www.datatilsynet.no.

9. Changes to this Policy
This policy may be updated periodically to maintain compliance with laws or updated practices. Changes will be published on our website. Substantial changes will be notified by email or other means of communication within applicable measures such as website notifications with consent opt-in.

10. Date of Last Update
This policy was last updated on 22nd March 2024.